CX GLOBAL SUMMIT INDONESIA 2025 Panel: Changing Roles of CMO & CCXO

Indonesia, the world’s largest archipelagic nation, is home to over 17,000 islands and more than 700 languages—creating a uniquely intricate landscape for customer experience (CX). Businesses must navigate this rich diversity to meet the varying needs of consumers across regions. In response, CX leaders in Indonesia are increasingly aligning their strategies with broader organizational goals and embedding customer-centric values into company culture to stay ahead in a rapidly evolving market.

With the rise of digital consumerism, mobile applications and social media platforms are transforming the way brands engage with audiences. This shift challenges businesses to continuously innovate and deliver standout experiences. The CX Global Summit Indonesia 2025 convenes top industry voices and visionaries to share insights on personalization, digital transformation, and the use of emerging technologies such as Artificial Intelligence (AI) to enhance every stage of the customer journey. Don’t miss the leading CX event in Jakarta on 22 April 2025—where the future of customer experience takes shape.

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Panel Discussion: The Evolving Role of CMOs & CCXOs in Shaping the Future of CX

• Exploring how CMOs and CCXOs are redefining CX strategy to stay competitive in an increasingly customer-driven world

• Aligning CX initiatives with organizational KPIs to enable cohesive strategy execution

• Fostering a customer-first culture across all levels of the organization to drive shared vision and cross-functional collaboration

• Unpacking the challenges and opportunities for CX leaders navigating Indonesia’s diverse and fast-changing market

Moderator :Dr. Kartina Sury, Asia Regional Leadership Council, CXPA

Panelists :

• Edwin Sugianto, COO & CMO, AXA Insurance Indonesia

• Rudy Manik, Chief Human Resource & Marketing Officer, FWD Insurance

• Tika Sylvia, Chief Marketing Officer, Koltiva

Event Details: Click Here

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