As Indonesia accelerates into a more digitized economy, one fundamental truth still shapes how people engage with brands: for a large share of consumers especially in the rural areas, the first touchpoint doesn’t happen on a screen. It happens in homes, shops, traditional markets, farming communities, and in the informal networks that guide everyday decisions. Even in major cities, inconsistent connectivity and long‑standing habits mean that discovery and trust often begin of

Panel Discussion: The Evolving Role of CMOs & CCXOs in Shaping the Future of CX

Featured Marketing Speaker for the 15th Customer Experience Transformation Summit